Terms and Conditions
Caramella Cafe

Effective Date: March 1, 2026

Welcome to Caramella Cafe. These Terms and Conditions (“Terms”) govern your use of our website, services, and any orders or reservations made with us. By accessing or using our services, you agree to be bound by these Terms.

1. Use of Our Services

By using our website or services, you confirm that you are at least 18 years old or using the services under the supervision of a parent or legal guardian. You agree to use our services only for lawful purposes.

2. Orders and Payments

All orders placed through our website or third-party platforms (such as ToastTab) are subject to acceptance and availability.

– Prices are listed in U.S. dollars and may change without notice.
– Payment must be completed at the time of order unless otherwise specified.
– We reserve the right to refuse or cancel any order at our discretion.

3. Reservations and Private Events

Reservations and private event bookings are subject to availability and confirmation.

– A deposit may be required to secure certain reservations or private events.
– Cancellation policies may apply and will be communicated at the time of booking.
– Caramella Cafe reserves the right to modify or cancel reservations due to unforeseen circumstances.

4. Cancellations and Refunds

Refunds and cancellations are subject to the policies of the ordering platform used (e.g., ToastTab) or specific event agreements.

– Orders once prepared may not be eligible for refunds.
– For private events, deposits may be non-refundable depending on the agreement.

5. Third-Party Services

Our website may integrate or link to third-party services such as online ordering platforms. We are not responsible for the content, policies, or practices of these third parties.

6. Intellectual Property

All content on our website, including text, images, logos, and branding, is the property of Caramella Cafe and may not be used, copied, or distributed without our written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Caramella Cafe shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

We do not guarantee uninterrupted or error-free access to our website or services.

8. Health and Allergies

While we strive to accommodate dietary preferences and allergies, we cannot guarantee that our food is free from all allergens. Customers with severe allergies should exercise caution and inform our staff.

9. Privacy

Your use of our services is also governed by our Privacy Policy. Please review it for information on how we collect and use your data.

10. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services constitutes acceptance of those changes.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Commonwealth of Virginia.

12. Contact Information

Caramella Cafe
20921 Davenport Dr Unit 101, Sterling, VA
Phone: (571) 375-7851
Email: info@caramellacafe.com